Sign-in and invitations
Help with account access, staff invitations, organization access, and client-portal sign-in.
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Side by Sides K9Get startedProduct support
How can we help?
Support for Side by Sides K9 kennel owners, administrators, staff, and client-portal users. Include your organization name and a short description so we can route your question correctly.
Support email: support@sidebysidesk9.com
Sync, photos, and videos
Report information that is not syncing, media upload problems, or records that look different between supported devices.
Report a technical issue →Reservations and portal
Get help with reservation requests, approvals, service setup, digital check-in, or the pet-parent experience.
Get workflow help →Billing and plan questions
Ask about Starter, Professional, Elite, Enterprise, subscription access, or choosing the right plan.
Ask about your plan →Privacy and data requests
Account owners can request access, correction, export, or deletion. Staff and pet parents should contact their kennel administrator first for kennel-controlled records.
Submit a data request →Policies
Review how the platform handles information and the terms that govern use of Side by Sides K9.
For pet parents and staff: Your kennel controls your invitation, service access, reservation decisions, and most records in the client portal. Contact the kennel directly first when your question concerns a specific dog, reservation, training session, or account invitation.